Automotive Programs

Automotive Service Advisor
24 weeks at 4 hours per day (480 hours)

The Automotive Service Advisor Program provides students with the necessary
interpersonal and technical skills to achieve success in the automotive service
industry.

Students will learn about the terminology used in the automotive industry and how
cars work including the engine, drive train, fuel system, cooling system, running
gear, brakes and electrical system. Students will learn about general operations,
vehicle systems, vehicle identification, cataloguing skills, inventory management,
merchandising, product knowledge and shop operations. Through modules in
Communication and Customer Service, students will gain a thorough understanding
of the customers' needs and their concerns.

Students will complete modules in Level 2 Microsoft Office Applications in Word
and Excel to obtain the necessary computer skills to be successful in their return to
the workforce. In-class training will conclude with modules in Health and Safety
including WHMIS training, to ensure that students are familiar with common
workplace hazards in an effort to prevent further injuries from occurring while on
the job, and Career Management, to produce the necessary job search documents
to secure a placement.

A 12 week placement is included in this 24 week program, and it is available to all
students who meet the grade and attendance requirements. This placement will
provide the student with hands-on learning where they can become proficient in
industry specific software and apply the acquired knowledge from their program to
a real work setting. Previous completion of Microsoft Office Level 1 is required for
entry into the program.

Career Options:

• Automotive Service Advisor
• Parts Clerk
• Customer Service Desk

Related NOC:

• 1453, 1472