Customer Service Programs

Customer Service: Express Lane
8 weeks (4 weeks at 4 hours per day, 4 weeks at 6 hours per day)

Start Dates: Continuous Weekly Intake (Monday start date)

The objective of the 8 week Customer Service: Express Lane program is to provide students with the necessary interpersonal and technical skills to achieve success in entry level customer service positions. As the program progresses, the student will gain a thorough understanding of customers' needs and their concerns.

In this program, students will gain foundational computer skills to aid them in their return to the workforce. Students will also study customer service, cash register training, and the basics of inventory control for a retail environment. In addition, students will complete their in-class training with modules in Health and Safety including WHMIS training, to ensure that they are familiar with common workplace hazards in an effort to prevent further injuries from occurring while on the job. Students will also complete a module in workplace readiness which includes essential skills in reading text, document use and numeracy. Finally, in the Career Management module, students will produce the necessary job search documents and practice their interviewing skills.

Career Options:

• Salesperson, Cashier
• Ticket Taker
• Customer Service Representative
• Other Elemental Service occupations
• and many others

Related NOC:

• 6421, 6611, 6433, 6434, 6683