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20 weeks at 4 hours per day (400 hours)
Start Dates: Continuous Weekly Intake (Monday start date)
The Customer Service Program will equip students with the necessary interpersonal
and technical skills, including cash register training, to achieve success in the
customer service industry.
Through modules in Customer Service and Call Centre Success, students will gain a
thorough understanding of the customers' needs and their concerns. Students will
also complete modules in Level 1 Microsoft Office Applications including Windows
Vista, Outlook, Word and Excel to obtain the necessary computer skills to be
successful in their return to the workforce. Students will complete their in-class
training with modules in Health and Safety including WHMIS training, to ensure
that they are familiar with common workplace hazards in an effort to prevent
further injuries from occurring while on the job, and Career Management, to
produce the necessary job search documents to secure a placement.
A 4 week placement is included in this 20 week program, and it is available to all
students who meet the grade and attendance requirements.
Career Options:
- Call Centre Sales Associate
- Public Relations
- Help Desk
- Assistant Sales Person
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